But this year´s meeting main focus landed somewhere else, in another Consensus value. Customer centricity has always been one of Consensus´ principles since it was founded 30 Years ago. A couple of years back, in our 2018 Kickoff Meeting, we decided to work on the words we were using to describe and communicate our core values. We wanted to avoid listing them with words that felt like they had been repeated so many times that they had ended up losing their true meaning. We attempted at translating each one of our values into specific actions or outcomes. You can see the result of that translation here.

We take our values very seriously: they are few, memorable and we aim at living them every day at work, in every task and every interaction. Our Customer-centric mindset was then translated into ¨Solve Problems That Matter¨ which for us means we are here to help our customers in what matters most to them.

But this year we want to take our Customer Expereince centricity a step forward. After three fantastic days of Team Meetings and Planning Sessions, Improving Customer Experience was listed as the top priority for 2020. We had been working in this concept for some months already, and it was great to confirm that we were all on board going forward, with a clear Action Plan and measurable goals to keep us on track.