Who you are:

If you have 2 or more years of SAP Business One experience and are passionate about helping users, please apply!

Who we are:

A good day at work for any Consensus International employee is when we can make a change, no matter how big or small, in an SAP Business One user’s work life, for the better. We do this as a team, with empathy and care for our colleagues, our customers, and partners. In Consensus we believe in making everyone successful.

Our values have fueled 32+ years of continued growth, with more than 900 successful SAP Business One implementations and multiple awards for performance, innovation, and excellence.

Working at Consensus (What our employees say):

¨I love the people I work with; it feels like family¨

¨You feel the confidence and the trust in your work¨

¨The people that work at Consensus are what makes Consensus unique¨

¨I feel truly cared for on a personal level ¨

¨Love the flexibility. Excellent work/life balance. The time I dedicate to my family is valued and encouraged by Management. I had never seen anything like it before. ¨

About the role:

As a Consensus SAP Business One Functional Support Consultant you will:

• Provide software support to end users over the phone, by email and using remote screen sharing solutions. You will help customers get the most from their software by answering questions and resolving issues.
• Monitor Consensus Support Helpdesk Platform to ensure timely and effective resolution of tickets
• Escalate well documented issues and involve other support consultants wherever required to resolve issues as quickly as possible
• Identify potential consultancy, development or training requirements while serving customers, and pass the information to the appropriate Account manager.
• Assist with the development of training materials and conduct end user training if needed.
• Document procedures and collaborate with Knowledge Base articles and Support Tip videos
• Develop a continuous and thorough understanding of the SAP Business One software and its new functionalities included in the latest versions as well as Consensus add-on solutions
• Manage customer’s needs and expectations using excellent empathic communication skills
• Live by Consensus International’s values

Requirements

• Minimum 2 years of SAP Business One experience (as an advanced user or as a consultant)
• Financial, operational, or accounting experience in a small or medium size business a plus
• People person. You easily relate to others. You are warm, outgoing and an excellent listener
• Bachelor’s degree in a business-related field preferred
• Understanding of Commercial, Logistics and Financial Processes. Manufacturing is a plus.
• Superior verbal and written communication skills
• Professional, team-oriented
• Self-motivated, independent worker and learner
• Spanish is a plus