There are many factors and providers taking part in your digital transformation and making your new system run smoothly. When something does not work as expected, it is important you know who to call first to get the help you need.
*Please provide Consensus SupportDesk with the contact information of your IT Services Provider or In-house IT Professional, as well as your Hosting Provider contact information when applicable by sending an email to support@consensusintl.com
Backup copies of your database allow data to be restored from an earlier point in time to help the business recover from an unforeseen event. System crashes, human errors, cyber attacks and other disasters happen. With healthy backup management you will be able to restore operations and minimize damage.
Who is in charge/accountable for your Backup Management?
How often do you backup all critical information?
Are the backups stored offline?
Have you tested your ability to revert to backups during an incident?
How often do you clean your stored backups to ensure server performance?
In this section we will talk about SAP self-service and online tools, including Google search, online and content sensitive help.
On SAP Business One version 9.3 the built in Report a Problem Tool under the help menu can help you gather the required information.
TeamViewer is one of the remote support tools used by Consensus to assist you with support requests.
To answer the tickets these are the priority levels:
+ week days only
TRI – time of response
TMP – Maximum time for processing
TMR – Maximum time of revision and tests
TAS – Maximum time for attention/remote sessions
*HIGH: 1,2
MEDIUM: 3
LOW: 4
Consensus Intl is a company established by a group of experienced consultants who were passionate about solving their clients’ problems. After many years of continuous growth, Consensus has helped more than +900 companies around the world to simplify, streamline and automate their organizations. By implementing advanced technology and strong business practices, Consensus Intl has enabled clients to run their businesses more efficiently, innovate and adapt to market conditions, increase revenue and increase profits.